Terms and Conditions

Welcome to West Hollywood Towing. By accessing and using our website ([Your Website URL]) and services, you agree to comply with the following Terms and Conditions. If you do not agree with these terms, please refrain from using our website or services.

1. Services Provided

West Hollywood Towing offers professional towing and roadside assistance services, including but not limited to:

• Emergency towing
• Flatbed towing
• Motorcycle towing
• Long-distance towing
• Accident recovery
• Jump-start services
• Lockout assistance
• Flat tire changes
• Fuel delivery

Our services are available 24/7 in West Hollywood, CA, and surrounding areas. Availability may vary based on weather conditions, traffic, and other unforeseen circumstances.

2. Service Requests & Response Time

We strive to provide fast and efficient service. However, response times may vary depending on factors beyond our control, such as traffic, weather conditions, or high service demand.

Customers must provide accurate details regarding their location and service requirements. Failure to provide correct information may result in delays or additional charges.

3. Payment & Pricing

• All services provided by West Hollywood Towing must be paid in full upon completion.
• We accept cash, credit/debit cards, and other approved payment methods.
• Prices vary based on the type of service, distance, and time of day.
• Additional charges may apply for after-hours services, long-distance towing, or extra labor.

We strive for transparent pricing, and customers will be informed of estimated costs before service is provided. However, final charges may vary based on actual service conditions.

4. Cancellations & Refunds

• Cancellations must be made as soon as possible before dispatch. Once a tow truck has been dispatched, a cancellation fee may apply.
• Refunds are issued only in cases of overpayment or service errors. No refunds are given once services have been rendered.

5. Liability & Vehicle Damage

While we take every precaution to ensure the safe handling and towing of vehicles, West Hollywood Towing is not responsible for:

• Pre-existing damage to vehicles.
• Damage caused by unforeseeable circumstances, such as road conditions or extreme weather.
• Personal belongings left inside the vehicle. Customers are advised to remove valuables before towing.

If a customer believes their vehicle was damaged due to negligence by our team, they must report the issue immediately with supporting evidence.

6. Customer Responsibilities

By using our services, customers agree to:

• Provide accurate location and vehicle details.
• Be present or ensure authorized personnel are available during the towing process.
• Ensure their vehicle is legally eligible for towing (e.g., no outstanding legal restrictions).

7. Prohibited Uses

Customers may not use our services for:

• Illegal activities (e.g., towing stolen vehicles).
• Fraudulent service requests.
• Transporting unauthorized or hazardous materials.

8. Changes to Terms and Conditions

West Hollywood Towing reserves the right to update or modify these terms at any time. Continued use of our website and services constitutes acceptance of any changes.